If tickets were purchased on our website (fountainstonetheaters.com), you can receive a refund up to 30 minutes before the printed showtime on the ticket/confirmation. You can request this refund through your confirmation email for purchases made via our website or by emailing firstname.lastname@example.org.
Before purchasing, we urge you to confirm the details of your purchase including title, time, location, seat numbers (at reserved seating locations) and quantity of tickets for the movie you wish to see. You can receive refunds for tickets up to 30 minutes before the showtime. For purchases made online via our website please follow the refund tickets link in the confirmation email you received at least 30 minutes prior to showtime.
Refunds or exchanges can be made at the theater's box office. Tickets may be exchanged or refunded at the theater's box office any time before the showtime. To exchange tickets purchased on fountainstonetheaters.com at the theater, the credit card used in the purchase must be presented at the box office. To refund tickets purchased at fountainstonetheaters.com at the theater, the confirmation number and credit card used in the online purchase must be presented at the box office to process a refund. Once the showtime for the ticket has passed, tickets are not refundable.
Funds will be returned to the same payment card used to make the purchase. There are no refunds after the printed showtime, once the showtime for the ticket has passed, tickets are not refundable. For extenuating circumstances, please consult theater management or email us at email@example.com.